FAQ

Excess baggage fees are charged if the bag is oversized in dimension or weight, and doubled if a bag is oversized in both dimension and weight. Click here for information about excess baggage fees.

Please click here to find information about baggage rules and conditions.

1. Gender 
2. Nationality
3. Country of residence 
4. Travel document type (normally passport) 
5. Travel document number (expiry date and country of issue for passport) 
6. Destination address in the U.S. (Not required for U.S. citizens, Legal Permanent Residents, or Alien Residents of the U.S. entering the U.S.)

Yes, you can choose a seat online during the booking process. Click 'Seat Map' when you get to the travel plan during your booking.

Some users will not see this option during their booking. The reason for this is that the program Java Virtual Machine on your computer does not upload properly and needs to be updated. Java Virtual Machine is not installed automatically on computers.

Please update Java Virtual Machine if you would like to choose a seat online. Go to www.java.com and click 'Download' or wait for an automatic update. As soon as your software is updated you can choose a seat during booking.

A field is provided for your Frequent Flyer identification number. Please enter your 12-digit number (Saga number). The points will be added to your account as soon as your trip is completed.

Please note:
You will have to present your Saga Card when booking at an Icelandair Sales Office, travel agencies or when shopping at Saga Boutique. This applies also when paying with your Icelandair VISA card or other relevant cards.

Information on Icelandair's Customer Club.

Icelandair's web site allows you to book for up to nine (9) people in the same reservation. If you are booking for more than 9 people please contact our group department.

Click here and select One Way to purchase a one way ticket.

Each of our flights features a meal appropriate to the length of flight and time of day. Meals information

The use of laptop computers is limited to the cruising phase of the flight and forbidden during take-off and landing.

On Icelandair flights an Unaccompanied Minor (UM) is a child between 5-11 years of age (11 inclusive) who is NOT accompanied by a passenger 12 years of age or older having the same reservation status and capable of taking full responsibility for the child.

Maximum four (4) Unaccompanied Minors may be carried on each flight.

A child from 3 months to 4 years of age (4th year included) will not be accepted for travel unless accompanied by a passenger who is 12 years or older, traveling on the same flight.

The Unaccompanied Minor service fee is USD 60 each way. If two Unaccompanied Minors is traveling together, only one service fee is charged; if three to four Unaccompanied Minors are traveling together a double service fee's is charged.

Unaccompanied Minor Travel Guidelines:
Unaccompanied Minors must be checked-in by an adult guardian who must provide photo identification and contact information, as well as the relationship to the child. On arrival in the destination city, the Icelandair ground agent will also check photo identification and contact information before releasing the child to the guardian, who is predetermined in the child's reservation documents.

Travel documents for a Unaccompanied Minor are placed in a special Icelandair wallet, which is clearly visible on the child.

NOTE
As of February 1st 2006
IGS employee at Keflavik Airport will need to escort those passengers requiring special assistance departing/arriving on Icelandair´s flights.
Relatives are not allowed to escort children, elderly or those needing special assistance when departing/arriving with flights at Keflavik Airport.

To book an Unaccompanied Minor, please contact us.